After-sale Service

Adhering to the business philosophy of "providing customers with satisfactory products and services", Jiangsu Daheng Purification Technology Co., Ltd. solemnly promises to continuously improve service quality while ensuring quality priority and stable operation. From sales to after-sales delivery, commissioning and opening, equipment maintenance management, technical services, user technical training and other aspects, we guarantee that customers can receive good service, satisfy and rest assured.

1. High quality and efficient technical services

In order to better ensure the normal operation of the equipment, timely answer users' questions, and help users solve problems, the company is responsible for providing free technical consulting services to customers at any time.

Ensure to respond within 12 hours after receiving a user's fault call.

The company maintenance center has 24-hour telephone service, with dedicated engineers handling user calls to ensure that users receive timely technical support while using the equipment.

2. Warranty period

Equipment warranty for one year (during the warranty period, if the equipment is damaged due to improper operation by the buyer or if it cannot operate normally due to human factors, such repairs are not covered by free warranty).

3. Lifetime maintenance to ensure user interests

Outside the warranty period, our company still provides lifelong maintenance and upkeep services for the equipment at a discounted price.

4. Establish user profiles and improve product quality

In addition to providing user technical consulting services, the company maintenance center is also responsible for accepting and collecting user complaints and consulting information, ensuring that the problems and requests raised by users can be promptly handled, and tracking and verifying the handling situation. Simultaneously establish user profiles to record product usage and provide a basis for future product quality improvement. We will continue to strive for excellence and provide customers with satisfactory products and services.